A dashboard of metrics is a great way to share the progress being made on targeted performance goals with all levels in your organization. It also enables you to monitor metrics in real-time and communicate them in a clear and understandable format. This webinar will discuss dashboard metrics, data sources, and methods to communicate information to your hospice organization.

Learning Outcomes

  • Describe how to develop a relevant dashboard with current hospice metrics from internal/external data sources
  • Discuss methods for communicating outcomes with various levels of your hospice organization
  • Identify data sources for your dashboard


Jennifer Vennare, MSN, BSN, RN

Jennifer has been a member of the Family Hospice leadership team since 2014. In her current role as Vice President of Clinical Operations, Jennifer supports the multidisciplinary care teams by facilitating patient care coordination according to industry standards. Jennifer focuses on service excellence for patients, visitors, staff, peers, physicians, and other departments. She is a graduate of The Washington Hospital School of Nursing and received her bachelor’s degree and Master of Science in nursing at Robert Morris University. Jennifer serves as an active participant of the National Project for Hospice Innovation and helps to identify, develop, and implement process improvement opportunities to enhance the quality of services provided. She also serves as a member of St. Clair Hospital ethics committee.

Kanda Wurm, MSN, RN

Kanda is the Clinical Standards Manager and Privacy Officer for Harbor Light Hospice with twenty nine years of experience in nursing and management. Ms. Wurm has over eight years of hospice experience, with the last seven years working for Harbor Light Hospice. She has previously worked as a Case Manager, Patient Care Manager, and Executive Director. Ms. Wurm holds a Certification in Healthcare Privacy Compliance which was obtained through Healthcare Compliance Association (HCCA) and sits on the Quality and Standards Committee for the National Hospice and Palliative Care Organization (NHPCO). Ms. Wurm earned her master’s degree in nursing education from Chamberlain College of Nursing.

CE/CME Information

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.