Developing and sustaining team health takes time and intention. Whether one is new to leadership or has been at the helm for years, we are all challenged at times with complicated team dynamics. This interactive session will explore the components of team health and the impact of individual contributions, the leadership skill sets that are associated with high-performing teams, and ways to develop individual team members that can lead to stronger team performance.

Learning Outcomes

      • Describe leadership practices that contribute to individual and team health
      • Explain a coaching model that facilitates individual and team health
      • Identify three ways to promote a culture of team support


JoAnne Reifsnyder PhD, MSN, MBA, RN, FAAN

Dr. Reifsnyder has held executive and leadership roles in both for profit and not for profit healthcare settings. Her career clinical expertise is palliative and end-of-life care for older adults. She is currently the Chief Nursing Officer for Genesis HealthCare headquartered in Kennett Square, PA where she has positioned improving palliative and end-of-life care as a strategic priority for the company. Reifsnyder was co-founder and partner in Ethos Consulting Group, LLC, a company focused on program development, education/training and research/evaluation to advance end-of-life care. She completed a postdoctoral fellowship in psychosocial oncology at the University of Pennsylvania School of Nursing, and holds a PhD in nursing from the University of Maryland, a master’s degree in Nursing from Thomas Jefferson University, and a master’s degree in Business Administration from George Washington University. She is Past President of the Board of Directors for the Hospice and Palliative Nurses Association, and currently serves on the Board of the Hospice Foundation of America. She is a member of American Nurses Association, the American Organization of Nurse Executives (AONE), HPNA and Sigma Theta Tau International, the Honor Society of Nursing. She is a fellow of the American Academy of Nursing. Dr. Reifsnyder has authored numerous abstracts, papers, and book chapters and was an editor of a 2011 multi-authored text, Population Health and co-author of Nurse’s Law published in 2014.

Donna W. Stevens, MHA

Ms. Stevens is program director of OACIS (Optimizing Advanced Complex Illness Support)/Palliative Medicine at Lehigh Valley Health Network, a 2014 Circle of Life Award recipient. The program includes an inpatient consult service, a nationally recognized home-based service, and an office-based practice. With a clinical background in occupational therapy, Ms. Stevens spent most of her career in administration, psychiatry, and a skilled nursing facility, prior to working in palliative medicine. Her skills lie in leadership and team building, with a strong emphasis on keeping the patient perspective in focus. She is faculty for the University of Maryland MS in Palliative Care online program and has presented on the topic of home-based palliative medicine services at national conferences, including the Center to Advance Palliative Care (CAPC), the American Academy of Hospice and Palliative Medicine (AAHPM), and the Institute for Healthcare Improvement (IHI). She is coauthor of several publications regarding home-based palliative care and OACIS.

CE/CME Information

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.