Has your organization been strained by depleted supplies, personnel shortages, and other challenges during the COVID pandemic? Emergency preparedness plans are there for a purpose – to help you maintain compliant, high-quality practices. This webinar will discuss the key requirements of a hospice emergency preparedness plan, strategies for risk assessment and response, and quality of care considerations for patients and families while also providing much needed staff support.

Learning Outcomes

At the completion of this Webinar, participants will be able to:

      • Outline the federal hospice requirements for a hospice emergency preparedness plan and clarify necessities for regulatory compliance
      • Discuss strategies for risk assessment and response
      • Identify quality of care considerations for patients and families


Jennifer Kennedy, EdD, MA, BSN, RN, CHC

Jennifer is the Senior Director of Regulatory and Quality for NHPCO and has been with the organization since 2006. She has more than 30 years of experience as a leader and nurse in diverse healthcare settings and has worked in hospice and palliative care for the last 20 years. She has a bachelor’s degree in nursing, a dual master’s degree in health education and case management, and completed her doctoral degree in health care education and policy in 2018. Jennifer is a certified compliance professional and legal nurse consultant. She speaks at national and state conferences, writes articles for trade journals, contributes to health care publisher materials, develops education and resources for hospice and palliative care providers, and serves on the ANA’s national palliative nursing task group.

Natalie McNeal, MBA, MHA

Natalie is the Executive Director of Wellstar Community Hospice, which provides hospice care in the metro-Atlanta area.  In this role, Natalie oversees operations of two in-patient units, home hospice services, and hospice programs in seven hospitals. Her responsibilities include regulatory and accreditation compliance, financial performance, and program oversite. Natalie has served on the Georgia Hospice and Palliative Care Organization on both membership and regulatory committees; NHPCO Quality and Standards Committee; Hospice Action Network as a hospice advocate; Life Link of Georgia as an advisory board member; Vizient Southern States as the hospice chair; Region N Healthcare Coalition Executive Committee; and American Health Care Association as a quality examiner.  She holds a Master of Business Administration and Master of Health Administration, both from Georgia State University.

CE/CME Information

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.