This webinar provides the foundation and framework for a hospice organization to prioritize their QAPI plans, identify which data points they would like to measure, and learn about comparing different types of measurement areas. The webinar is delivered in a simplified style, using everyday tools, and focuses on ways that the hospice organization can involve and engage the full interdisciplinary team in collecting the right data points, measuring change, trending change, and utilizing benchmarks. Learn how to read data in a simple fashion, how to discern which surveys and numbers are useful, and which data points could be deprioritized. The takeaway from this webinar will be actionable items and a framework of quality improvement and change management that the organization can adapt to not only the hospice quality measures but other operational workflows and processes as well.

Learning Outcomes:
At the completion of this webinar, participants will be able to:

      • List the key factors for measuring quality in hospice that leads to a robust and clear quality improvement plan.
      • Identify the key data points that are imperative for a hospice to prioritize for measurement and trending.
      • Describe public and private sources of data available to hospice and how to maximize the use of surveys.
      • Discuss the role of quality reporting and how to make reports actionable.


Dr. Gupta most recently served as Vice President of Clinical Operations, Bundled Payment Solutions, Medicare, and Retirement for UnitedHealth Group (UHG). Prior to joining UHG, Gupta served as Director of Quality, Safety, and Value for the Allegheny Health Network (AHN). Gupta is a board-certified nurse practitioner with more than 20 years of health care leadership experience spanning quality improvement, health care operations, executive leadership, acute care, ageing, complex disease management, clinical services, and implementation of Centers for Medicare & Medicaid Services (CMS) programs.

Prior to her roles with UHG and AHN, Gupta served as a consultant leading an initiative for 34 hospitals and health systems across Pennsylvania to reduce sepsis-related hospital admissions. She previously served as a Senior Nurse Practitioner with the University of Pittsburgh Medical Center, as well as a Registered Nurse and Charge RN at two hospitals in Colorado. Gupta has been an active leader in several professional organizations, including serving as President of the Pennsylvania Chapter of the Gerontological Advanced Practice Nurses Association. Her years of delivering high-quality health care have resulted in the achievement of Fellow status with the American College of Healthcare Executives. In her free time, she enjoys reading, traveling, volunteering, and spending time with her family and her four-year-old Bichon.


Available Credits for this webinar:
After participating in the live webinar, participants must pay the CE/CME fee and complete an evaluation to receive their selected CE credit.

      • 1 AMA PRA Category 1 Credit(s)™
      • 1 Interprofessional Continuing Education (IPCE) credit
      • 1 Nurse Contact Hour

For full accreditation statements and credit information, please visit the Quality and Regulatory Series page.