The MCCM third report demonstrates the model’s success in improving quality and reducing cost. NHCPO, in collaboration with the National Coalition of Hospice, & Palliative Care is actively engaged with CMMI to advocate for a next generation of the MCCM. This webinar will include providers that have been successful in the MCCM. Please join to learn from their experience as you consider opportunities to implement, sustain, or expand community-based palliative care services. 

Learning Outcomes:

      • Identify at least one positive outcome from the MCCM
      • Discuss challenges of the MCCM and mitigation strategies
      • Describe the implications of learnings from the MCCM that are applicable to other CBPC opportunities


Annie Acs, MPH, Director of Health Policy and Innovation, NHPCO
Lori Bishop, MHA, BSN, RN, Vice President of Palliative and Advanced Care, NHPCO


Susan D. Lloyd, MSN, RN

For over two decades, Susan has provided national and regional leadership and support within the hospice community. As President and CEO of Delaware Hospice, she has upheld the organization’s mission and expanded its services, including establishing the Delaware Hospice Center, which offers patients 24-hour specialized care in an alternative setting to a hospital facility. She has served on the NHPCO Board of Directors, is a member of the NHPCO Hospice Action Network, and is actively involved in the organization’s public policy committee. In this role, she serves as an advocate to ensure that all Americans have access to high-quality care at the end-of-life. She has served as President of the Delaware Association of Home and Community Care and Delaware HIV Consortium and is the co-founder of the Delaware End-of-Life Coalition. Susan received her undergraduate nursing degree from Bloomsburg University, holds her master’s degree in Nursing from Villanova University and holds a Certification in Hospice Administration.

John Thoma

John is the CEO of Traditions LifeCare and is a graduate of Boston University where he received a bachelor’s degree in Spanish. He continued studies at Tufts University Graduate School of Arts and Sciences Non-Profit Institute and Tufts University School of Continuing Education concentrating in Community Economic Development and Non-Profit Management. John joined Hospice of Wake County (now Transitions LifeCare) in 1991 and has served in the capacity of Finance/MIS Manager and Chief Financial Officer. He was appointed Chief Executive Officer in August 2002. John also serves on the Board of Trustees for the Hospice of Wake County Foundation and is very active in promoting quality end-of-life care at the state and national levels. He has served as a member NHPCO’s Board of Directors and chairs the NHPCO Governance Committee. He has previously chaired the NHPCO Quality and Standards Committee and served on the Membership Committee.


Annie Acs, MPH, Director of Health Policy and Innovation, NHPCO

Annie Acs is the Director of Health Policy and Innovation leading NHPCO’s important innovation and inclusion efforts to expand access to high quality hospice and palliative care for a broad cross-section of patients and families experiencing serious illness.  Annie is focused on CMMI model design, MedPAC payment policy, and legislative and regulatory activities. She is also a Staff Liaison to the NHPCO Diversity Advisory Council.

Annie has years of federal service experience having worked in various offices across the Department of Health and Human Services including the Centers for Medicare & Medicaid Services and in the Executive Office of the President staffing the White House Domestic Policy Council.  She started her health policy career at an association called OWL advocating for policies that support midlife and older women.  She most recently worked for a federal contractor, and she has experience in policymaking, delivery system reform, health IT, and building strong relationships with CMS.

Annie earned a Bachelor of Arts Cum Laude in Health Policy and Administration from Ithaca College and a Master of Public Health degree in Health Policy from The George Washington University.

Lori Bishop, MHA, BSN, RN, Vice President of Palliative and Advanced Care, NHPCO

Lori Bishop is a healthcare nurse executive focused on innovative and transformational interdisciplinary care delivery models for the vulnerable seriously ill population.  Lori has an extensive clinical background in hospice and palliative care. Her current position is Vice President of Palliative and Advanced Care at NHPCO. Previously, Lori was the Chief Advanced Illness Management (AIM) Executive for Sutter Health serving an average daily census of 2500 seriously ill patients across Northern California.  Under her leadership, the Sutter Health AIM program received the inaugural Vanguard Award from the California Hospital Quality Institute in 2016. In her previous executive role at UnityPoint Health, the system-wide integrated Palliative Care program received the prestigious Circle of Life Award in 2013.

Lori has a history of participating on several state and national boards and committees.  Lori received her RN diploma from Moline Public Hospital School of Nursing, her BSN and MHA from the University of Phoenix. She is a published author and national speaker.  Lori was recognized as a top 100 Great Iowa Nurses in 2009 and received the Iowa Spirit of Hospice Award in 2001.

CE/CME Information

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.