This Webinar will equip you with fresh ideas and new strategies for improving your performance review processes and empowering your staff to achieve their greatest potential. Faculty will examine how to successfully marry the need for high productivity levels with the need to be supportive of staff. In addition, you will learn how to deal with some of the most challenging staffing issues including employee turnover, employee engagement and effective hiring. Through case-based discussion, you will learn strategies for improving employee satisfaction and improving patient care.

Learning Outcomes

      • Discuss how to improve your staffing ratios to better meet patient and family needs
      • Discuss how data and process improvement can help your staff better manage patient care
      • Identify ways to keep employees engaged while maintaining profitability


Jennifer Nygaard, VITAS Healthcare

Jennifer is the Vice president of Operations and Special Projects at VITAS Healthcare. She has been with the company for 22 years and has a background in healthcare administration. Jennifer has operational oversight over four program locations encompassing  17 offices serving 3,500 patients with more than 1,700 employees. This includes an average daily census of 600 non-hospice patients, 2,800 routine patients, and 100+ receiving higher levels of care including continuous care and GIP.

CE/CME Information

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.