Hospice providers need to ensure their process for revocations, live discharges and transfers are compliant with regulations and user-friendly for patients and families. This webinar will discuss the regulatory framework and the union of compliance with best practices for hospice patients. Faculty will review regulations and look at real provider practices that promote a positive outcome when revocations, live discharges and transfers occur.

Learning Outcomes

      • Describe the process for revocations, live discharges and transfers that are compliant with the regulations
      • Discuss how to make revocations, live discharges and transfers user-friendly for both patients and families
      • Identify best practices for revocations, live discharges and transfers
      • Describe using live discharges as part of your QAPI program


Roseanne Berry, MS, RN

Roseanne is a Founding Partner and Consultant with R&C Healthcare Solutions. With more than 25 years of operational, clinical and regulatory compliance leadership experience within the hospice industry, Roseanne Berry, MSN, RN has a proven track record as a nursing and business professional. Roseanne uses her in-depth expertise to provide a range of services, including regulatory and operational support, risk assessments, QAPI program development and compliance program development to hospices and industry professionals across the country.

She is a long standing member of the NHPCO Regulatory Committee.  As an educator and a recognized leader in the hospice industry, she is a frequent speaker at state and national conferences.

Sylvia L. Singleton, RN, CHC

Sylvia has been a Registered Nurse for over 25 years. She spent 15 years in Medicare working for a Medicare Contractor. This experience included implementing processes in accordance with CMS directed rules and regulations for policy development, initiate medical review of claims, and data analytics. Sylvia has utilized that knowledge and leadership at Caris Healthcare, serving as the Corporate Compliance Officer for the last seven years. She is certified in healthcare compliance through HCCA, and is an active member of The Carolinas Center for the End of Life Care, currently serving as an Executive Board Member and serving on the NHPCO Regulatory Committee, including serving as faculty for the NHPCO Hospice Compliance Certificate Program to improve and inform on hospice regulations and patient care.

CE/CME Information

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.