Health care has become more complex in the last year due to the pandemic, community protests, and life in general. Now, more than ever, it is crucial for hospice providers to pay attention to risk situations in the home that can impact delivery of patient care and patient, family, and staff safety. This webinar will identify risks, strategies for mitigation, and maintaining safety for all.

Learning Outcomes

      • Discuss current risks hospice care teams encounter in homecare delivery
      • Identify strategies for staff training when working in potentially threatening situations
      • Review safety precautions for COVID-19 and how to address patient/family staff concerns for safety


Joanne Luke, MHA, RN, CPHQ, CPPS

Joanne is the Director of Quality and Patient Safety Officer for Bluegrass Care Navigators in Lexington, KY. She began her nursing career 34 years ago, graduating from St. Francis School of Nursing in Hartford, CT.  She later obtained a Bachelor’s and Masters of Science in Healthcare Administration at the University of St. Francis in Joliet, IL. The majority of her career has been in management, mainly Department Director of Intensive Care Units, Emergency Departments, Clinical Services and Quality/Patient Safety. She has also served as a Director of Nursing and spent most of her career at LifePoint Health. She transitioned to Bluegrass Care Navigators this year and has extensive experience in Clinical Operations, Risk Management, Regulatory Compliance, Emergency Management, Healthcare Quality and Patient Safety. The highlight of her career has been working with multiple stakeholders in promoting clinical excellence through quality/patient safety initiatives, standards, compliance, and risk reduction. She currently holds certifications in Healthcare Quality and Patient Safety.

Eugenia Smither, RN, BS, CHC

Eugenia is the Corporate Compliance Officer and Vice President of Compliance and Quality Improvement for Bluegrass Care Navigators in Lexington, KY. She is responsible for the accreditation, licensure, patient safety, infection control, quality, emergency management, patient experience and compliance areas. She is responsible for the quality and safety strategic outcomes for the organization including other post-acute care lines of service.  She has participated on many expert panels including the Joint Commission panel on palliative care certification, CMS Technical Expert Panel for Hospice Experiences of Care, two terms on the CMS Technical Expert Panel on Quality measures, and the Clinical User’s Panel for Measuring What Matters (MWM). Eugenia also has served as a member of NHPCO’s Quality and Standards Committee. She received her Bachelor of Science in Health Services Management from Independence University and her Associates Degree in Nursing from Midway College. She holds certifications in healthcare compliance and certificates in health care ethics and health psychology.

CE/CME Information

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.