Existential suffering is common amongst patients in palliative care and hospice and research continues to demonstrate that effective spiritual care impacts outcomes, satisfaction, and the financial bottom line.  However, many staff feel uncomfortable with this topic and fear overstepping boundaries or having inadequate time or skills needed to respond if patients disclose distress or concerns. This webinar will discuss tools, techniques, and appropriate boundaries for all members of the team to easily and efficiently engage in identifying and responding to needs including how to navigate the Hospice Item Set, Initial Plan of Care, Plan of Care Updates, and every interaction every member of the team has with patients and their circle of care.

Learning Outcomes

      • Identify the ethical, regulatory, and fiscal responsibility all members of the team have to identify and respond to existential concerns in each visit
      • Evaluate tools and techniques for both indirect and direct screening by spiritual care generalists and assessment by spiritual care specialists
      • Develop protocols for all members of the team to participate in the spiritual plan of care by regularly performing indirect screening, responding appropriately, and coordinating care with the Spiritual Care Counselor


Rev. Dr. Carla Cheatham

Rev. Dr. Carla Cheatham began her career in social services with an MA in Psychology, certification in trauma counseling, PhD in Health & Kinesiology, and M.Div. After serving faith communities and an interfaith non-profit, Carla worked 10 years as a hospice chaplain and bereavement coordinator. She is Lead Trainer for Carla Cheatham Consulting Group, LLC and national keynote speaker and consultant focusing on emotional competencies for professionals and healthy organizations. Carla is the previous Section Leader for NHPCO’s Spiritual Caregivers Community, current Chair of NHPCOs Ethics Advisory Council, serves on NHPCO’s Trauma-Informed End of Life Care Work Group, an Adjunct Professor at Seminary of the Southwest, and Affiliate Assistant Professor at University of Maryland for its MS in Palliative Care. Author of Hospice Whispers: Stories of Life and Sharing Our Stories: A Hospice Whispers Grief Support Workbook, her books on grief and the art of presence will publish in 2020.

CE/CME Information

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.