Once the groundwork has been laid, it’s time to take the next crucial step – initiating and launching your palliative care program. This webinar will guide you through the essential elements of this process, including how to build your team, staffing strategies, establishing outcomes and metrics, developing Standards of Care and Operating Procedures, and intake and admission documentation. By attending this webinar, you’ll gain actionable insights and practical strategies to build a strong foundation for your palliative care program, ensuring a smooth launch and successful implementation. For those who would like to continue the conversation on this content, please plan to attend the Palliative Care Office Hours on July 12 from noon – 1 p.m. ET. 

Learning Outcomes:

      • Explore best practices for conducting interviews, hiring qualified staff, and creating an effective onboarding and orientation process.
      • Learn how to create meaningful outcomes and metrics to measure the success and impact of your palliative care program, enabling data-driven decision-making and continuous improvement.
      • Understand the importance of establishing clear standards of care and operating procedures to ensure consistent and high-quality service delivery across your program.
      • Explore best practices for creating comprehensive intake and admission documentation, including crucial considerations such as advance directives and resuscitation preferences.


The faculty and planners for this educational event have no relevant financial relationship(s) with ineligible companies to disclose.

Danielle DiGennaro, MSN, ARNP-BC, ACHPN | Agrace HospiceCare

Danielle earned a master’s degree in nursing from Duke University, Durham, N.C., with a clinical focus in cardiology and palliative care, and a bachelor’s degree in nursing from Columbia University, New York, N.Y.

Initially working in HF and transplant, she quickly worried what happened to the patients without advanced therapy options that were discharged home. Upon a cross-country move, she started working for Sutter Health in northern CA in Palliative Care. While at Sutter, she helped grow a new site for an outpatient palliative care clinic and home visits. During that time, she helped cover overnight call shifts for a small non-profit hospice. Another move brought Danielle to northcentral Florida, working at both a rural non-profit hospice and an academic medical center. With that hospice, she helped develop both an in and outpatient palliative care service. At the academic medical center, she saw patients in an embedded oncology practice and helped launch an embedded heart failure clinic.

Her most recent move has been to the midwest, with another large rural hospice company, as the director of their Supportive Care (palliative care) dept.

Bob Parker, CENP, CHP, CHPN, DNP, RN | Kindful Health

Robert Parker, PhD, DNP, RN, CENP, CHPN, CHP received his PhD from the Texas Woman’s University and his DNP from the University of Nebraska Medical Center in Omaha, Nebraska, and he is currently the Chief Clinical Officer and Chief Compliance Officer for Kindful Health in Plano, Texas. Dr. Parker has worked in health care for the past 40 years, and has extensive clinical and leadership experience in hospice, home health, and palliative care. He has been on the front line of community-based palliative care program development, leading several successful programs on a national scale. Dr. Parker has represented several organizations over the past 15 years, and he currently serves as a board member for the National Hospice and Palliative Care Organization. Dr. Parker’s research focus centers on the language of hospice and how social structures and power relationships emphasize or minimize the acceptance of hospice care that contribute to hospice enrollment barriers.

Available Credits for this webinar:
After participating in the live webinar, participants must pay the CE/CME fee and complete an evaluation to receive their selected CE credit. To earn social work credit, participants must also complete a 10-question post-test with a 70 percent passing score. Credit hours and availability are subject to change.

      • 1 AMA PRA Category 1 Credit(s)™
      • 1 Interprofessional Continuing Education (IPCE) credit
      • 1 Nurse Contact Hours
      • 1 Social Work credi

For full accreditation statements and credit information, please visit the Palliative Care Webinar Miniseries page.