The ethical and regulatory requirement to remain focused on the needs, wishes, and values of patients and families can be difficult to maintain in the midst of our very busy, and often overwhelming work. Keeping that human touch and connection, and communicating it clearly, requires thoughtful attention. In this time of societal struggle when competing needs and beliefs have us feeling more divided from others, it is all the more reason to give this area our intentional focus. It begins with recognizing our own preferences around legally accelerated death, religious and political beliefs, cultural and racial attitudes, and more. We must deepen our emotional intelligence to find empathy for others and do some perspective-taking to better understand the values others hold and the choices they make. Then, we can be more thoughtful about communicating in a way that honors our professional intention to provide quality care. It also allows us to build bridges of trust in our clinical interactions and uphold our integrity, and theirs. This presentation will discuss how to do just that.

Learning Outcomes

      • Examine the role of values-neutral care as part of our professional mandate
      • Evaluate the components of emotional intelligence that will allow us to honor the values and choices of the patients and families
      • Apply effective communication strategies that enhance the satisfaction and other outcomes for all involved in providing care


Rev. Dr. Carla Cheatham

Rev. Dr. Carla Cheatham began her career in social services with an MA in Psychology, certification in trauma counseling, PhD in Health & Kinesiology, and MDiv. After serving faith communities and an interfaith non-profit, Carla worked 10 years as a hospice chaplain and bereavement coordinator. She is Lead Trainer for Carla Cheatham Consulting Group, LLC and national keynote speaker and consultant focusing on emotional competencies for professionals and healthy organizations. Carla is the previous Section Leader for NHPCO’s Spiritual Caregivers Community, current Chair of NHPCOs Ethics Advisory Council, serves on NHPCO’s Trauma-Informed End of Life Care Work Group, an Adjunct Professor at Seminary of the Southwest, and Affiliate Assistant Professor at University of Maryland for its MS in Palliative Care. Carla is the author of Hospice Whispers: Stories of Life and Sharing Our Stories: A Hospice Whispers Grief Support Workbook.

CE/CME Information

Nurse: NHPCO is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product discussed in conjunction with this activity.

Physician: The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 1 AMA PRA Category 1 credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the Webinar was certified for AMA PRA Category 1 Credit(s) TM. It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, finance professionals, physician assistants, social workers, spiritual care givers, etc.