All webinar purchases include a MP4 recording at no additional cost. Recordings for current and past webinars can be purchased individually through NHPCO’s Marketplace and can be used for In-service training. Recordings cover a variety of topics including: Supportive Care, Interdisciplinary Team, Community-Based Palliative Care, Quality, Regulatory & Compliance, Veterans, and Clinical. Note: Participation in the live webinar is required to obtain Continuing Education credit.

Endurance and Self-Compassion in a COVID World  – Jan. 14
Innovations in Palliative and End-of-Life Care: Showcasing a 2020 Circle of Life Award Winner – Jan. 28
Staffing Issues and Challenges during a Public Health Crisis – Feb. 11
The Hospice Election Statement Addendum and Relatedness: Where are We Now? – Feb. 25
Customer Service Recovery Strategies – March 11
Demystifying Telehealth for Hospice and Palliative Care Organizations – March 25
Managing Grief in the Workplace – April 8

Endurance and Self-Compassion in a COVID World - Jan. 14

When it comes to a crisis, we may not always be able to control the outcome, but we can control our response to it. That is resilience. As we continue to face the global pandemic, we must find ways to endure the never-ending marathon of Covid19. This webinar will give you the top 5 tips on how to endure uncertainty for the long haul and become resilient to carry on no matter the chaos or crisis.

Learning Outcomes

      • Discuss the difference between endurance and resilience
      • List 3 things you can do to remain resilient
      • Identify the importance of self-care first in endurance training
      • Discuss ways to find physical, emotional and spiritual self-care and support

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Innovations in Palliative and End-of-Life Care: Showcasing a 2020 Circle of Life Award Winner

The Circle of Life Award celebrates innovation in palliative and end-of-life care by recognizing programs that can serve as models for other health care organizations working to embed palliative and end-of-life care in a variety of settings. This webinar will showcase 2020 honoree Caring Circle, a community-based hospice and palliative care organization, that strives to provide seamless transitions between primary care, inpatient and home-based palliative care and hospice care settings. Faculty will discuss their organization’s innovative patient assessment program and community bereavement center. In addition, faculty will discuss the application process and impact of receiving the Circle of Life Award.

Learning Outcomes

      • Discuss two of Caring Circle’s innovative programs
      • Identify the benefits of receiving the Circle of Life Award
      • Describe the application process for the Circle of Life Award

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Staffing Issues and Challenges during a Public Health Crisis

We often pigeonhole who can do what task inside hospice with much of it going to nurses. How can we extend the RNs ability to reassign tasks that can be done by others while also having the appropriate buy-in from the other members of the team? How do we prepare the other disciplines to do these tasks? Learn how to drive change in your organization to work effectively as a truly cohesive IDG team.

Learning Outcomes

      • Drive cultural change in your organization
      • Identify benefits of all IDG members working at the top of their license
      • Create a game plan for your organization

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The Hospice Election Statement Addendum and Relatedness: Where are We Now?

This webinar will examine implementation issues and lessons learned by hospices when providing patients and/or their representative with an election statement addendum. Faculty will share strategies for providing details about the items, services, and drugs that the hospice has determined to be unrelated to the terminal illness and related conditions. In addition, the webinar will provide clarifications on items, services or drugs that are related but the hospice will not be providing as they are considered not medically reasonable and necessary. In addition, faculty will discuss the recently released Hospice Medication Deprescribing Toolkit, a companion resource to the NHPCO Medication Flow Chart – Determination of Hospice Medication Coverage, which will be very helpful with the ”not medically reasonable and necessary” drugs.

Learning Outcomes

      • Discuss lessons learned from the implementation of the hospice election statement
      • Identify strategies for successfully implementing and monitoring the hospice election statement addendum
      • Distinguish between unrelated and no longer medically necessary
      • Identify resources for hospice medication deprescribing

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Customer Service Recovery Strategies

What is the customer service philosophy of your organization? Do you have a plan for when things may go wrong? Customer service is an important dimension in health care delivery. Customer satisfaction is measured by the hospice CAHPS and reflects the perception of quality of care by patient families and caregivers and willingness to recommend your hospice to others. Partner satisfaction can be measured by future referrals and willingness to engage in contractual agreements. In today’s competitive market, hospice providers must ensure they are delivering not only the highest quality of care but also the best customer service.

Learning Outcomes

      • Identify opportunities to enhance customer service to patients, families, and community partners
      • Discuss strategies that could minimize poor CAHPS results
      • Examine components of a customer service recovery plan

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Demystifying Telehealth for Hospice and Palliative Care Organizations

The COVID-19 pandemic led to rapid adoption of telehealth across all health care sectors, including hospice and palliative care. A year later, hospice and palliative clinicians continue to incorporate telehealth into their daily practice.  This webinar traces the beginnings of telehealth expansion in 2020 to the present, illustrates telehealth use cases, describes access issues and other barriers, and appllies best practices for effective virtual visits. Faculty will also present an update of the regulatory and payment environment related to telehealth and attempt to predict what the future holds for other in-home care technology.

Learning Outcomes

      • Illustrate the value that telehealth brings to hospice and community-based palliative care
      • Discuss barriers to telehealth and apply best practices for effective virtual visits
      • Describe the current regulatory and payment environment related to telehealth

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Managing Grief in the Workplace

There are two unique aspects about being a health care or human service professional that workers in other industries do not experience to the same degree. The first is the in-depth use of self and as Arlie Hochschild describes “emotional” labor that our work requires, and second, that we cannot avoid being personally affected by caring for vulnerable people who are suffering in some way. The emotional burden of grief in the workplace has become even greater as a result of the COVID-19 pandemic. This webinar will describe both the personal benefit and the burden inherent in this work and how COVID-19 has presented a unique challenge to the health care professional. Faculty also will describe helpful personal and professional strategies for building resilience and discuss what organizations can do to support grieving staff.

Learning Outcomes:

      • Identify the unique professional burden for front-line healthcare workers (HCWs) during COVID-19
      • Describe common emotional, cognitive and physical reactions related to COVID- 19 stress among HCWs in general.
      • Explore the unique skillset required to develop resiliency and remain effective at work.
      • Identify specific self-care and coping strategies for healthcare workers during the Pandemic and beyond!

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