All webinar purchases include a MP4 recording at no additional cost. Recordings for current and past webinars can be purchased individually through NHPCO’s Marketplace and can be used for In-service training. Recordings cover a variety of topics including: Supportive Care, Interdisciplinary Team, Community-Based Palliative Care, Quality, Regulatory & Compliance, Veterans, and Clinical. Note: Participation in the live webinar is required to obtain Continuing Education credit.

Endurance and Self-Compassion in a COVID World  – Jan. 14 (Supportive Care)
Innovations in Palliative and End-of-Life Care: Showcasing a 2020 Circle of Life Award Winner – Jan. 28 (Community-Based Palliative Care)
Staffing Issues and Challenges during a Public Health Crisis – Feb. 11 (Interdisciplinary Team)
The Hospice Election Statement Addendum and Relatedness: Where are We Now? – Feb. 25 (Regulatory and Compliance)
Customer Service Recovery Strategies – March 11 (Quality)
Demystifying Telehealth for Hospice and Palliative Care Organizations – March 25 (Clinical)
Managing Grief in the Workplace – April 8 (Supportive Care)
FY202 Proposed Hospice Rule: What’s in It and Why You Should Care? – April 22 (Regulatory and Compliance)
Setting Healthy Boundaries with Patients and Colleagues – May 13 (Interdisciplinary Team)
Medicare Care Choices Model (MCCM): Lessons Learned – May 27 (Community-Based Palliative Care)
Risk Situations in the Home – June 10 (Quality)
Caring for Patients with End-Stage ALS – June 24 (Clinical)
EOL Doulas: A Collaborative Approach to Family-Centered Hospice and Palliative Care – July 8 (Supportive Care)
Ensuring Equitable Access to Needed Care for the Seriously Ill – July 22 (Community-Based Palliative Care)
Compassion Fatigue – Hospice and Palliative Care May be Your Passion but You Can Still Get Fatigued! – August 12 (Interdisciplinary Team)
Hospice Wage Index and Quality Reporting Final Rule
  – August 26 (Regulatory and Compliance)
Health Equity and Diversity – September 2 (Quality)

Endurance and Self-Compassion in a COVID World - Jan. 14

When it comes to a crisis, we may not always be able to control the outcome, but we can control our response to it. That is resilience. As we continue to face the global pandemic, we must find ways to endure the never-ending marathon of Covid19. This webinar will give you the top 5 tips on how to endure uncertainty for the long haul and become resilient to carry on no matter the chaos or crisis.

Learning Outcomes

      • Discuss the difference between endurance and resilience
      • List 3 things you can do to remain resilient
      • Identify the importance of self-care first in endurance training
      • Discuss ways to find physical, emotional and spiritual self-care and support

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Innovations in Palliative and End-of-Life Care: Showcasing a 2020 Circle of Life Award Winner

The Circle of Life Award celebrates innovation in palliative and end-of-life care by recognizing programs that can serve as models for other health care organizations working to embed palliative and end-of-life care in a variety of settings. This webinar will showcase 2020 honoree Caring Circle, a community-based hospice and palliative care organization, that strives to provide seamless transitions between primary care, inpatient and home-based palliative care and hospice care settings. Faculty will discuss their organization’s innovative patient assessment program and community bereavement center. In addition, faculty will discuss the application process and impact of receiving the Circle of Life Award.

Learning Outcomes

      • Discuss two of Caring Circle’s innovative programs
      • Identify the benefits of receiving the Circle of Life Award
      • Describe the application process for the Circle of Life Award

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Staffing Issues and Challenges during a Public Health Crisis

We often pigeonhole who can do what task inside hospice with much of it going to nurses. How can we extend the RNs ability to reassign tasks that can be done by others while also having the appropriate buy-in from the other members of the team? How do we prepare the other disciplines to do these tasks? Learn how to drive change in your organization to work effectively as a truly cohesive IDG team.

Learning Outcomes

      • Drive cultural change in your organization
      • Identify benefits of all IDG members working at the top of their license
      • Create a game plan for your organization

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The Hospice Election Statement Addendum and Relatedness: Where are We Now?

This webinar will examine implementation issues and lessons learned by hospices when providing patients and/or their representative with an election statement addendum. Faculty will share strategies for providing details about the items, services, and drugs that the hospice has determined to be unrelated to the terminal illness and related conditions. In addition, the webinar will provide clarifications on items, services or drugs that are related but the hospice will not be providing as they are considered not medically reasonable and necessary. In addition, faculty will discuss the recently released Hospice Medication Deprescribing Toolkit, a companion resource to the NHPCO Medication Flow Chart – Determination of Hospice Medication Coverage, which will be very helpful with the ”not medically reasonable and necessary” drugs.

Learning Outcomes

      • Discuss lessons learned from the implementation of the hospice election statement
      • Identify strategies for successfully implementing and monitoring the hospice election statement addendum
      • Distinguish between unrelated and no longer medically necessary
      • Identify resources for hospice medication deprescribing

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Customer Service Recovery Strategies

What is the customer service philosophy of your organization? Do you have a plan for when things may go wrong? Customer service is an important dimension in health care delivery. Customer satisfaction is measured by the hospice CAHPS and reflects the perception of quality of care by patient families and caregivers and willingness to recommend your hospice to others. Partner satisfaction can be measured by future referrals and willingness to engage in contractual agreements. In today’s competitive market, hospice providers must ensure they are delivering not only the highest quality of care but also the best customer service.

Learning Outcomes

      • Identify opportunities to enhance customer service to patients, families, and community partners
      • Discuss strategies that could minimize poor CAHPS results
      • Examine components of a customer service recovery plan

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Demystifying Telehealth for Hospice and Palliative Care Organizations

The COVID-19 pandemic led to rapid adoption of telehealth across all health care sectors, including hospice and palliative care. A year later, hospice and palliative clinicians continue to incorporate telehealth into their daily practice.  This webinar traces the beginnings of telehealth expansion in 2020 to the present, illustrates telehealth use cases, describes access issues and other barriers, and appllies best practices for effective virtual visits. Faculty will also present an update of the regulatory and payment environment related to telehealth and attempt to predict what the future holds for other in-home care technology.

Learning Outcomes

      • Illustrate the value that telehealth brings to hospice and community-based palliative care
      • Discuss barriers to telehealth and apply best practices for effective virtual visits
      • Describe the current regulatory and payment environment related to telehealth

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Managing Grief in the Workplace

There are two unique aspects about being a health care or human service professional that workers in other industries do not experience to the same degree. The first is the in-depth use of self and as Arlie Hochschild describes “emotional” labor that our work requires, and second, that we cannot avoid being personally affected by caring for vulnerable people who are suffering in some way. The emotional burden of grief in the workplace has become even greater as a result of the COVID-19 pandemic. This webinar will describe both the personal benefit and the burden inherent in this work and how COVID-19 has presented a unique challenge to the health care professional. Faculty also will describe helpful personal and professional strategies for building resilience and discuss what organizations can do to support grieving staff.

Learning Outcomes:

      • Identify the unique professional burden for front-line healthcare workers (HCWs) during COVID-19
      • Describe common emotional, cognitive and physical reactions related to COVID- 19 stress among HCWs in general.
      • Explore the unique skillset required to develop resiliency and remain effective at work.
      • Identify specific self-care and coping strategies for healthcare workers during the Pandemic and beyond!

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FY2022 Proposed Hospice Rule: What’s in It and Why You Should Care

Join this webinar for the latest regulatory and quality reporting issues for hospice providers including a discussion of the content in the FY2022 Hospice Wage Index Proposed Rule. It is likely that both hospice program integrity provisions and HQRP updates will be in this year’s proposed rule.  Faculty will elaborate on the following:

      • COVID-19 status update
      • Hospice program integrity provisions and their implementation
      • HQRP updates and what is in the quality pipeline
      • How these proposed changes apply to your hospice

Learning Outcomes
At the completion of this webinar, participants will be able to:

      • Discuss the FY2021 Hospice Wage Index Proposed Rule
      • Describe updated related to the COVID-19 PHE
      • List hospice program integrity components for surveys and intermediate remedies
      • Identify changes to the hospice QRP

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Setting Healthy Boundaries with Patients and Colleagues

Changes this past year disrupted long-held boundaries for how we provide end-of-life care. Today and ahead, what new boundary considerations can improve your person-centered care with the patients and families you serve? What boundaries can be healthier for you with your colleagues? Join us with an open mind and heart, and a willingness to grow.

Learning Outcomes

      • Describe new boundary challenges for end-of-life care professionals due to the pandemic
      • Discuss a healthy boundary to improve upon with patients and families
      • Identify a healthy boundary to improve upon with colleagues

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Medicare Care Choices Model (MCCM): Lessons Learned

The MCCM third report demonstrates the model’s success in improving quality and reducing cost. NHCPO, in collaboration with the National Coalition of Hospice, & Palliative Care is actively engaged with CMMI to advocate for a next generation of the MCCM. This webinar will include providers that have been successful in the MCCM. Please join to learn from their experience as you consider opportunities to implement, sustain, or expand community-based palliative care services. 

Learning Outcomes:

      • Identify at least one positive outcome from the MCCM
      • Discuss challenges of the MCCM and mitigation strategies
      • Describe the implications of learnings from the MCCM that are applicable to other CBPC opportunities

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Risk Situations in the Home

Health care has become more complex in the last year due to the pandemic, community protests, and life in general. Now, more than ever, it is crucial for hospice providers to pay attention to risk situations in the home that can impact delivery of patient care and patient, family, and staff safety. This webinar will identify risks, strategies for mitigation, and maintaining safety for all.

Learning Outcomes

      • Discuss current risks hospice care teams encounter in homecare delivery
      • Identify strategies for staff training when working in potentially threatening situations
      • Review safety precautions for COVID-19 and how to address patient/family staff concerns for safety

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Caring for Patients with End-Stage ALS

Amyotrophic Lateral Sclerosis (ALS, Lou Gerhig’s Disease) is a difficult, sometimes tragic illness for patients and families living with this disease. It creates challenges for hospice agencies caring for these patients and families, as they attempt to manage the extent of limitations and symptoms that are expected parts of the disease trajectory. This session will acquaint participants with the nature of ALS, including the expected course of the disease, management strategies, prognosis, and hospice-specific issues regarding this illness.

Learning Outcomes:

      • Gain an understanding of ALS and its natural disease trajectory.
      • Describe treatment strategies and approach to the management of patients with ALS.
      • Identify unique issues facing caregivers caring for loved ones with ALS.
      • Discuss hospice eligibility for ALS and factors impacting the hospice plan of care for ALS patients.

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EOL Doulas: A Collaborative Approach to Family-Centered Hospice and Palliative Care

Join members of the NHPCO End-of-life Doula Council for this interactive and informative webinar about End-of-Life Doulas. This fast-growing profession of innovative, community-based, lay caregivers complement both palliative care and hospice teams and help to improve the lives, and deaths, of those they serve. Learn how doulas compare and contrast with members of the hospice IDT, and hear from Amanda s. with CHI Hospice of Lincoln, NE about how and why they are incorporating doulas into the care model.

Learning Outcomes

      • List the key elements of the definition of an end-of-life doula.
      • Differentiate between a community doula and a hospice volunteer.
      • Describe how the services end-of-life doulas offer are the same as, different from, and collaborative with the hospice or palliative care interdisciplinary team.

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Ensuring Equitable Access to Needed Care for the Seriously Ill

The COVID-19 pandemic has exposed gaps in traditional health care, particularly how we care for our most vulnerable and seriously ill patients. More than a year into the pandemic, we now have data on the disproportionate devastation wrought upon racial and ethnic minority groups across our country. Please join Annie Acs and Lori Bishop for a research-based discussion on why we believe testing a benefit that removes key barriers to care for some seriously ill individuals will increase access to palliative care for underserved populations.

Learning Outcomes

      • A better understanding of barriers some communities face in accessing hospice and palliative care.
      • Utilization rates of acute care for racial and ethnic minority populations as well as dual-eligible beneficiaries.

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Compassion Fatigue – Hospice and Palliative Care May be Your Passion but You Can Still Get Fatigued!

Compassion fatigue (CE) occurs when healthcare workers, exposed to multiple and ongoing traumatic events, develop declining empathetic ability from the repeated exposure to other’s suffering.  Some might suggest that the work of hospice and palliative care professionals creates a contagious vulnerability for CE across disciplines. This session with discuss strategies to recognize and mitigate compassion fatigue and the importance of boosting resilience within ourselves and our care teams.

Learning Objectives:

      • The learner will be able to verbalize understanding of the depth and complexity of compassion fatigue.
      • The learner will be able to implement strategies to assist the interdisciplinary group in identifying and preventing compassion fatigue.

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Hospice Wage Index and Quality Reporting Final Rule

Hospice providers need to know what is on the table and in the pipeline related to the FY2022 Final Hospice Rule so they can plan their strategy for success.  Join this webinar for a discussion of the content in the FY2022 Hospice Wage Index Final Rule.

Faculty will elaborate on the following:

      • Regulatory and COVID-19 PHE waiver update
      • HQRP updates and what will be implemented in 2022
      • How these proposed changes apply to your hospice

Learning Outcomes:
At the completion of this webinar, participants will be able to:

      • Discuss the FY2021 Hospice Wage Index Final Rule
      • Describe updated related to the COVID-19 PHE
      • Identify changes to the hospice QRP

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Health Equity and Diversity

COVID-19 has shown a spotlight on the health care disparities and inequities experienced by our communities of color.  Care delivery is also impacted by implicit biases that are held by patients, caregivers and the staff that serve them.  We will explore best practice strategies that can be employed to build bridges and open access for those who need our services.  We will explore best practices that will cultivate a culture of empathy that leads to enhanced person-centered care.

Learning Outcomes

Upon completing this session, participants will be able to:

      • Understand the how implicit biases play a role in the community and how we as hospice providers can cultivate a culture of empathy that will lead to patient centered care.
      • Utilize the suggested best practices to help fill in the gaps with reaching out patients the need all areas.

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