This program builds on the Hospice Compliance Certificate Program which sets the stage for compliance as the foundation of a quality hospice program, and the connection between compliance and quality outcomes. This course addresses the nuts and bolts of hospice quality measurement, self-assessment, continuous performance improvement, the federal hospice and quality reporting program, and best practices to apply to your hospice program to ensure high quality patient and family care.

This certificate program is a companion to the Hospice Compliance Certificate Program. Participants should have completed that certificate program before proceeding with this one. If you would like to retake the 7 modules which are duplicated in both courses, please contact to be transferred and pay for the full Hospice Quality Certificate Program.

This is a certificate based program and not a certification.

Learning Outcomes
      • Examine the requirements and considerations for a high functioning QAPI program
      • Review strategies for self-assessment, performance improvement, and quality outcomes monitoring
      • Discuss the HQR program and strategies for performance improvement
      1. Hospice Quality and Compliance
        This module focuses on the connection between quality, compliance and financial health of organization and provides direction on how to align your organizational culture to support quality.
      1. Measurement, Reporting, and Process (7 parts)
        This 7 part module covers an array of topics, issues, and strategies for your quality measurement, reporting, and processes.
      1. CMS Hospice Quality Reporting Program and Public Reporting
        This module provides an overview of the CMS Hospice Quality Reporting Program and Hospice Compare to help you use data to improve quality of care.
      1. Compliance and Quality Integration (2 parts)
        This 2 part module discusses annual reviews and dashboards, emergency preparedness, survey readiness and response, and hospice care in specialty environments (i.e. facilities).
      1. Education & Competency Programs in Hospice
        This module will provide strategies for improving your annual needs assessments, education plans, orientations, and staff competencies.
Continuing Education

Disclosure: NHPCO, faculty, and planners have no relevant financial relationships with commercial interests to disclose. 

Release Date: September 1, 2022
Expiration Date: August 31, 2025

CE/CME Credit

This course offers CE/CME credit for Nurses, Physicians, Quality Professionals, and a certificate of participation for Non-Physician Healthcare Professionals.

To receive CE/CME credit, each participant must complete each module in sequence; partial CE/CME credit is not available. Each participant must watch all module videos, review the references and resources provided, explore the discussion forums, score a minimum of 70% on the post-test (two attempts), evaluate the overall course, and request CE/CME before the expiration of their registration.

CE/CME Statements

Nurse: NHPCO is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

NHPCO designates this enduring material for a maximum of 6 contact hours. Nurses should only claim the contact hours commensurate with the extent of their participation in the activity.

Physician: NHPCO is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this enduring material for a maximum of 6 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the sessions attended that were certified for physician credit (AMA PRA Category 1 Credit(s)TM). It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, counselors, compliance officers, physician assistants, social workers, spiritual care givers, etc

Rates: Member $270 Non-Member $370

Cancellation Policy:
All cancellation requests must be submitted in writing to within 48 hours of purchase.  A $25 processing fee will apply to all cancellations. If you have accessed the course you are ineligible for a refund. Course access is for six months.