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- NHPCO is committed to building provider capacity to ensure access to high quality hospice and palliative care for patients, families, and interdisciplinary professionals. The Quality Innovation Network represents a community of providers who share a commitment to establishing a culture of quality within their organizations. By facilitating collaboration across organizations nationwide, the Quality Innovation Network supports sharing best practices and innovative solutions to the common challenges that many hospice and palliative providers face.
- Members of the QIN will gather for monthly virtual working sessions to discuss their current performance improvement initiatives with members of the NHPCO Quality team and colleagues nationwide. In addition, NHPCO will facilitate connections between organizations focusing on similar challenges to allow them to engage offline. Archived performance improvement project resources will be available to member organizations for use in planning future initiatives.
- NHPCO is committed to providing timely and relevant resources that ensure continuous learning for member organizations. Toward that end, NHPCO reserves the right to use content from performance improvement projects, poster abstracts, and other submitted content to contribute to the establishment of this learning community. Please contact quality@nhpco.org with any questions or concerns.
Performance Improvement Project library
Administrative Operations | Clinical Operations | Documentation and Plan of Care Compliance | Family/Caregiver Satisfaction | Hospice Visits in Last Days of Life | Infection Control | Medication Safety | Patient and Caregiver Safety | Reducing Hospitalizations
Administrative Operations
State
|
Region
|
Project Title
|
IA
|
Midwest
|
Improving hospice staff morale
|
OH
|
Midwest
|
Revitalizing hospice quality assurance and performance improvement program
|
OR
|
West
|
Achieving and maintaining state licensure
|
Clinical Operations
State
|
Region
|
Project Title
|
IA
|
Midwest
|
Improving hospice patient symptom management in home
and facility settings
|
IL
|
Midwest
|
Improving and expanding bereavement services
|
IL
|
Midwest
|
Reducing preventable live discharges from hospice
|
MA
|
Northeast
|
Increasing response rate for Veteran Specific Questions
(VSQ) Evaluation of Hospice Care
|
DE
|
Southeast
|
Increasing patient-facing volunteer service with targeted volunteer recruitment model
|
FL
|
Southeast
|
Increasing compliance with in-home hospice visit
requirements
|
CA
|
West
|
Increase Rate of Referrals to Hospice
|
MT
|
West
|
Increasing hospice patient length of stay
|
OR
|
West
|
Improving rate of timely Face-to-Face visits by enhancing scheduling efficiency
|
OR
|
West
|
Increasing compliance with required clinician supervisory
visits
|
Documentation and Plan of Care Compliance
State
|
Region
|
Project Title
|
KS
|
Midwest
|
Improving compliance with admission documentation requirements
|
MN
|
Midwest
|
Improving IDT meeting documentation to enhance patient-centered care
|
MA
|
Northeast
|
Improving Point of Care Documentation
|
FL
|
Southeast
|
Improving compliance with timely documentation
requirements for social workers and chaplains
|
GA
|
Southeast
|
Improving individualized interventions and measurable
goals in hospice Plan of Care
|
CA
|
West
|
Improving compliance with timely documentation
requirements
|
CA
|
West
|
Improving compliance with live discharge documentation requirements
|
OR
|
West
|
Increasing hospice aide missed visit documentation
compliance
|
Family/Caregiver Satisfaction
State
|
Region
|
Project Title
|
IN
|
Midwest
|
Improving CAHPS survey family satisfaction scores related
to hospice team communication
|
MO
|
Midwest
|
Improving Caregiver Experience with End-of-Life Anxiety
or Sadness
|
AR
|
Southeast
|
Improving CAHPS survey family satisfaction scores
|
FL
|
Southeast
|
Improving CAHPS survey family satisfaction scores
|
FL
|
Southeast
|
Improving CAHPS Survey Return Rate
|
FL
|
Southeast
|
Improving CAHPS survey family satisfaction Scores Related
to hospice care training
|
AK
|
West
|
Improving CAHPS survey family satisfaction Scores Related
to Anxiety and Sadness
|
CA
|
West
|
Improving CAHPS survey family satisfaction scores related
to hospice team communication
|
CA
|
West
|
Improving CAHPS survey family satisfaction Scores Related
to Anxiety and Sadness
|
CA
|
West
|
Increasing pediatric patient family satisfaction scores
|
OR
|
West
|
Improving CAHPS Survey Return Rate
|
OR
|
West
|
Improving CAHPS survey family satisfaction Scores Related
to timeliness of care
|
OR
|
West
|
Improving CAHPS survey family satisfaction Scores Related
to timeliness of care
|
Hospice Visits in Last Days of Life
State
|
Region
|
Project Title
|
IN
|
Midwest
|
Increasing number of patients placed on Enhanced
Services protocol
|
MI
|
Midwest
|
Improving performance on Hospice Visits in Last Days
of Life measure
|
CT
|
Northeast
|
Improving performance on Hospice Visits in Last Days
of Life
|
AR
|
Southeast
|
Improving performance on Hospice Visits in Last Days
of Life measure
|
FL
|
Southeast
|
Improving performance on Hospice Visits in Last Days
of Life measure
|
MD
|
Southeast
|
Improving performance on Hospice Visits in Last Days
of Life measure
|
TX
|
Southeast
|
Improving performance on Hospice Visits in Last Days
of Life measure
|
OR
|
West
|
Improving performance on Hospice Visits in Last Days
of Life measure
|
Infection Control
State
|
Region
|
Project Title
|
FL
|
Southeast
|
Increasing compliance with infection control practices
in clinical care settings
|
FL
|
Southeast
|
Improving compliance with infection control
risk assessment and plan procedures
|
OR
|
West
|
Reducing infection rates in hospice patients
|
Medication Safety
State
|
Region
|
Project Title
|
FL
|
Southeast
|
Improving medication reconciliation in facilities
|
MD
|
Southeast
|
Ensuring Medication Review during IDG Meetings
|
WV
|
Southeast
|
Increasing safe comfort kit use by hospice caregivers
|
WY
|
West
|
Reducing controlled medication count errors in an IPU
|
Patient and Caregiver Safety
State
|
Region
|
Project Title
|
FL
|
Southeast
|
Improving compliance with incident reporting
procedures
|
GA
|
Southeast
|
Improving clinician reassessment after hospice patient
falls
|
MD
|
Southeast
|
Reducing falls in hospice patients
|
SC
|
Southeast
|
Reducing falls in the hospice home care setting
|
CO
|
West
|
Improving Hand-off processes to increase patient
safety and CAHPS scores
|
OR
|
West
|
Reducing caregiver injuries in the home setting
|
OR
|
West
|
Creating a culture of safety
|
OR
|
West
|
Reducing serious safety events
|
OR
|
West
|
Improving safe patient transport and handling
|
Reducing Hospitalizations
State
|
Region
|
Project Title
|
IL
|
Midwest
|
Reducing hospitalization of patients enrolled in hospice
|
MT
|
West
|
Reducing 60 Day Rehospitalization Rate in Home Health
Patients
|
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https://www.nhpco.org/education/conferences/
