A new quality focused program for hospice and palliative care providers.Quality Connections is an exclusive NHPCO benefit. Not a member of NHPCO? Click here to learn more about becoming a member.

NHPCO is committed to assisting hospice and palliative care providers in continuous quality and performance improvement activity that supports safe, effective, and timely care outcomes for patients and families.  Providers who actively engage in quality improvement raise the bar for performance which leads to service excellence.

Quality Connections is a national program designed to support hospice and palliative care provider delivery of high-quality, person centered care.   The program goals are to enhance the knowledge base, skills, and competency of hospice and palliative care staff through education, tools, resources, and opportunities for engagement and interaction among hospice and palliative care quality professionals.

Quality Connections participants are required to achieve milestones within defined timeframes by participating in education and competence, application of education, performance measurement, and innovation that promotes high quality care delivery, that leads to service excellence.

To get started:

      1. Download the QC User Guide
      2. Enroll your organization in the program
      3. Access the QC Portal

ATTENTION: Enrollment is a two-step process. Members must first designate a primary email address and password before proceeding to the QC Portal. Failure to enroll before clicking Login will redirect users to the incorrect portal.

Quality Connections Walkthrough Webinar
Frequently Asked Questions – download this PDF for answers to some common questions.

Project Echo
Project Echo is a cased-based learning format that fosters an “all learn, all teach” approach and democratization of knowledge.  Go to the Project ECHO webpage to learn more.

BiteSize QI
BiteSize QI is an interactive tool that helps health care professionals develop quality improvement projects in small, bite-size portions. NHPCO is piloting this program in 2021, the first 50 Quality Connections participants to submit interest will be given access to this tool.

Contact us at qualityconnections@nhpco.org for additional support.