Managing the Changing Organization

January 24 – February 21, 2021 (4 weeks)

CE/CME Credit Available: Nurse, Physician, and Certificate of Participation for Non-physician Healthcare Professionals

You will be provided a new perspective on change within organizations. Through this module, you will understand why and when change happens, learn how change affects people, develop leadership strategies for implementing change and learn to manage change to ensure positive outcomes.  If you are like most people, change is hard for you! Managing change and the strong reactions to it is even more difficult. This module will teach specific skills and strategies you can use in your role as a manager; you will no longer fear change because you will understand it, know how lead people through it and even to thrive after it! This online course also offers an opportunity to become part of the ongoing learning community that has been created through the Hospice MDP.

Module Objectives 

Upon completion of this module, participants will be able to:

• • • Define change, identifying its core components;
    • Identify specific approaches to organizational change and apply them to one’s own organization;
    • Describe human needs with respect to change and identify specific strategies for addressing them;
    • List characteristics of effective change initiatives and practice apply them to one’s own organization.

The module will be instructor-facilitated and is conducted online over a period of four weeks. During this time, you will read online articles, complete assignments, develop solutions to case studies, and take part in ongoing online discussions. You can expect to spend 2 – 4 hours per week in these activities. Participants will determine their own schedules for completing the course work; online learning does not require that you be in a classroom at a set time, which is a perfect arrangement for busy hospice managers! Completion of the module does require, however, that you participate in weekly assignments and post them by designated dates.

Patricia A. Goodwin, ACSW, LCSW, ACHP-SW.
Patricia Goodwin has over 30 years of experience as a social worker in the health care field, including hospitals, long term care facilities, home health and hospice. She has provided direct service, supervised other social workers, coached the interdisciplinary team in assessment and problem solving, and has experience in promoting patient/family satisfaction through her positions as a patient representative and service improvement project manager.

As an advocate for ongoing education, Pat served for three years on the Florida Hospice and Palliative Care Association’s annual forum planning committee and is a member of NHPCO’s Professional Education Committee. While co-chairing a hospital ethics committee, she received extensive training in clinical ethics through the University of Pittsburgh Consortium Ethics Program; she recently participated in leadership training through the Disney Institute. Her social work degrees are from the University of Michigan.

Pat has a special interest in the psychosocial/spiritual dimensions of end-of-life care, clinical and organizational ethics and leadership development. In addition to talking to community groups on end-of-life topics, she has given professional presentations and workshops at the local and state level as well as nationally for NHPCO.

Pat recently relocated to Tallahassee, Florida, to be near family and joyfully participate in the care of her young granddaughter.

Please note: if you have taken prior online MDP courses, the course completion requirements have changed. For successful completion of the module, all participants must now complete all forums with a minimum grade for each forum of 80% or higher. In addition, all participants must complete the Course Assessment (exam) with a minimum passing grade of 80% and complete the course evaluation. A Certificate of Course Completion towards the Level II Designation of the Hospice Manager Development Program is then awarded along with CE/CME credit for nurses, physicians, and healthcare professionals who have requested this in advance. If you have any questions, please contact the course faculty for clarification.

Continuing education credit is available for nurses, physicians and healthcare professionals who complete this module and pay required fees (see Module Fees) for continuing education.

Nurse: NHPCO is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this enduring material for a maximum of 8 contact hours. Nurses should only claim the contact hours commensurate with the extent of their participation in the activity.

Physician: NHPCO is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this enduring material for a maximum of 8 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the sessions attended that were certified for physician credit (AMA PRA Category 1 Credit(s) TM). It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, counselors, physician assistants, quality professionals, social workers, spiritual care givers, etc.

The module fee is $125 for members and $225 for non-members. There is an additional $25 fee for requesting CE/CME credits. Note: If you are requesting continuing education, the $25 fee must be paid during registration ($125 + $25). 

Late Registration Information

Please note: Due to administrative constraints, if you register after the course begins, there is a late fee of $25.

Registration Cancellation Policy 

All cancellation requests must be submitted in writing to conferences@nhpco.org. A $25 processing fee will apply to all cancellations. Cancellations made on the day the module starts or afterward are not eligible for a refund.