What is Project ECHO?

Project ECHO (Extension for Community Healthcare Outcomes) is an innovative tele-mentoring program designed to create virtual communities of learners by bringing together healthcare providers and subject matter experts using videoconference technology, brief lecture presentations, and case-based learning, fostering an “all learn, all teach” approach and democratization of knowledge.  Participants are engaged in the bi-directional virtual knowledge network by sharing clinical challenges and learning from experts and peers.  The heart of the ECHO model™ is its hub-and-spoke knowledge-sharing networks, led by expert teams who use multi-point videoconferencing to conduct virtual clinics with community providers.

Project ECHO 60-minute case-based learning sessions occur every month in 2021.

2021 ECHO Session calendar

Register to participate in the next project ECHO sessionFebruary Session Registration.

NHPCO Project ECHO Focus
Project ECHO is an integral part of its Quality Connections Program and is focused on helping providers recognize opportunities for clinical or operational quality improvement.  Case-based learning presentation and review by peers and subject matter experts creates an environment for learning exchange, performance improvement possibilities, and identification of best practices.

View a Project ECHO Mock Session

Case Study Categories

      • Hospice clinical practice – this category includes review of patient case study or other clinical care process issues.
      • Hospice operation practice – this category includes review of operational process issues.
      • Palliative care clinical practice – this category includes review of patient case study or other clinical care process issues.
      • Palliative care operation practice – this category includes review of operational process issues.
Submit a Case Study
  1. Download and complete the SBAR form. Provide as much information as possible
    in each area of the form.
  2. Submit form to NHPCO via the Quality Connections email at qualityconnections@nhpco.org
    with “Case Study” in the subject line of the email.

Case-based Learning Exchange
Presentation of real cases allows participants to learn through engagement and interaction with their peers and session faculty.  Each case presentation session will be facilitated by NHPCO staff and include a case presenter(s) and subject matter experts.   Session participants and the subject matter experts will have the opportunity to ask the presenter clarifying questions and provide feedback to the presenter to foster the “all learn, all teach” approach

Case Study Agenda:

      • Welcome and brief introductions
      • Brief didactic presentation related to the case
      • Introduction of the case presenter and subject matter experts
      • Case presenter supplies case details and specific question or ponderings.
      • Case Summary by facilitator
      • Questions and clarifications – participants and subject matter experts
      • Request for Recommendation – participants and subject matter experts
      • Summary of Recommendations by facilitator

SBAR Guide and Form for Project ECHO Case Studies

Case studies are presented using the SBAR format.  The SBAR is a powerful tool that is used to improve the effectiveness of communication between individuals. It is easy to use and can help your staff learn the key components needed to send a complete message!  Below is a description obtained from the Institute for Healthcare Improvement.

      • S = Situation (a concise statement of the problem)
      • B = Background (pertinent and brief information related to the situation)
      • A = Assessment (analysis and considerations of options—what you found/think)
      • R = Recommendation (action requested/recommended—what you want)

Case Study Content and HIPAA Privacy Protection

Do not include any protected health information (PHI) in patient clinical case studies.  Per federal HIPAA regulations, PHI is any identifiable health information that is used, maintained, stored, or transmitted by a HIPAA-covered entity – a healthcare provider, health plan or health insurer, or a healthcare clearinghouse – or a business associate of a HIPAA-covered entity, in relation to the provision of healthcare or payment for healthcare services. Read more about the HIPAA Privacy Rule and PHI protection.