Frequently Asked Questions

All Hotel confirmations were emailed by the hotels directly and by conferences@nhpco.org the week of the week of September 11 - 15, 2023. Please search your inbox. If you still feel you didn’t receive a confirmation email, please email conferences@nhpco.org.

Please contact the hotels directly for changes. All reservation cancelations must occur at least 48 hours prior to arrival to avoid a one night’s room and tax penalty charge.

Any urgent hotel needs, additions, or new reservation requests please contact Leah Rivera at lrivera@nhpco.org and Anthea Halpryn anthea.halpryn@goeshow.com. We may still be able to get you a room, but it likely won’t be at the discounted group rate.

Little Rock Marriott and Doubletree offer complimentary transportation to the surrounding area and airport. Both hotel shuttles loop every 15 minutes. There will be a Little Rock local volunteer set up inside the airport. Check-in with them for the status of the shuttle. While at the hotel, check with the bell stand or front desk for the status of arrival or to schedule a ride.
Capital Hotel requires you to call ahead to schedule transportation for a $25 fee. Call 501-374-7474 or Email: CLICH_FrontDesk@concordhotels.com

For airport shuttle pickup: Follow signs for “Shuttles”, and use Exit D near carousel 3. Please use the crosswalk to reach the covered shuttle pickup area located at the commercial curb.

Other Ground Transportation is available too. Taxis, shuttles, and ride-sharing are accessible from the airport. Taxi service is available outside of Exit H on the west side of Bag Claim, which is closest to Carousel 1.

For ride-sharing, Exit Door F toward Rental Cars and use the crosswalk to access the marked pickup zones near the entrance to the Parking Deck.

Metro Street Car is also free of charge and loops downtown Little Rock every 15 minutes. Jump on, take a ride, and explore what Little Rock has to offer!

Directions and Parking: Parking options are plentiful around the Statehouse Convention Center. Robinson Center Parking Garage at Markham & Spring Streets provides guests well-lighted, weather-protected parking underground. Convention District Parking Deck at 2nd & Main Streets is only one block south of the Statehouse Convention Center. Pick up discounted parking coupons for the Convention District Parking Deck at the Solutions Center in the Statehouse Lower Level Rotunda.

September 30 – October 1, 2023 | In-person Preconference

October 2 – 4, 2023| In-person Main Conference

October 2 – December 31, 2023 | On-demand Content Available

Statehouse Convention Center - 101 E Markham Street, Little Rock, Arkansas 72201 

ALC2023 is hybrid and includes both in-person education and on-demand education. In-person attendees also receive access to the on-demand education.

Terms and conditions are available online. Call 800-646-6460 or email conferences@nhpco.org with registration questions.

What are the health and safety protocols?

NHPCO is working closely with the Statehouse Convention Center, Little Rock Marriott, the state of Arkansas, our exhibitors and supporters, and other partners on multiple health and safety protocols to prioritize your safety and wellbeing. For more information, review the Health and Safety Protocols.

The ALC2023 mobile app will include the most up-to-date schedule, faculty, session information, and more. Mobile app download instructions will be sent to registered attendees before the conference. Before the conference, review the in-person educational sessions and click “add to calendar” for any sessions you do not want to miss. 

Live pre-conference programs, keynote, and concurrent sessions offer compliance, interdisciplinary, nurse, physician, and social work credit. A Certificate of Participation is also available for non-physician healthcare professionals.

For additional CE/CME questions, please see the "Questions Related to CE/CME" section below.

Select sessions will be recorded on-site and will be added to the on-demand library by October 20.

Yes, you have access to the conference website which includes 25+ on-demand sessions, a virtual Exhibit Hall, networking opportunities, and more. Your conference website login credentials will be emailed (from NHPCO Conferences) on or before October 2, 2023. Please check spam/junk folders as logins may be filtered by some inboxes. For login help, contact NHPCO’s Solutions Center at 800-646-6460 or conferences@nhpco.org. For more information about the on-demand portion, see the FAQs below.

Yes, throughout the conference there will be ample opportunity for you to network with your peers. From the “Homerooms” and “Committee and Council Lounge”, to breaks in Exhibit Hall, the conference will include time to connect around focused topic discussions and team building and application. The conference app can also be used to network with your colleagues and Exhibitors.

Yes, the National Hospice Foundation (NHF) will host a fundraising gala in conjunction with ALC2023, raising funds for NHF's Hospice Workforce Emergency Support Fund.

Date: Tuesday, October 3, 2023

Location: Wally Allen Ballroom, Statehouse Convention Center, Little Rock, Arkansas

Time: 7 - 11 p.m.

Dress Code: Black Tie Optional

Supporter packages and tickets are on sale now. Please email info@nationalhospicefoundation.org with any additional questions.

In-person conference attendees can enjoy breakfast bites on Monday, Tuesday, and Wednesday, lunch on Monday and Tuesday, and various coffee breaks and receptions.

The overall conference evaluation will be available in the Attendee Service Center beginning Wednesday, October 4, 2023. Your feedback is very important for our future educational program.

The National Hospice Foundation (NHF), NHPCO’s philanthropic arm, and the MyNHPCO Community (for MyNHPCO Steering Committee members) will accept applications for ALC2023 scholarship funding beginning December 8, 2022, with a submission deadline of September 1, 2023. Individuals will be notified if they have been selected for a scholarship prior to the conference.

Please see NHF’s website for more information on eligibility and selection criteria. Applications can be completed online on our website.

On-demand registrants receive access to the conference website which includes 25+ on-demand sessions, a virtual Exhibit Hall, networking opportunities, live webinar, and more. Your conference website login credentials will be emailed (from NHPCO Conferences) on or before October 2, 2023. Please check spam/junk folders as logins may be filtered by some inboxes. For login help, contact NHPCO’s Solutions Center at 800-646-6460 or conferences@nhpco.org.

Logins and passwords will be emailed by NHPCO Conferences on or before October 2, 2023. Please check spam/junk folders as logins may be filtered by some inboxes. For login help, contact NHPCO’s Solutions Center at 800-646-6460 or conference@nhpco.org.

No, only individual registrations are available. Logins are unique to each individual and may not be shared. Access is only available to registered participants.

Google Chrome and Microsoft Edge work best. Internet Explorer and Firefox browsers do not work well, if at all.

Once in the on-demand session, navigate to the "Handouts" tab in the session description.

The list of on-demand sessions can be found by navigating to the “On-Demand” page on the conference website.

Participants may access the conference website and on-demand sessions until December 31, 2023.

Nurse and physician credits are available for most on-demand content. Compliance credits are also available for some sessions. Please visit the “On-Demand” page for a list of the exact sessions.

For additional CE/CME questions, please see the “Questions Related to CE/CME” section below.

Yes, the conference website and on-demand sessions are viewable on mobile devices.

Yes, the conference platform will include a Virtual Exhibit Hall, available until December 31, 2023.

The overall conference evaluation will be available in the Attendee Service Center beginning Wednesday, October 4, 2023. Your feedback is very important for our future educational program.

The 2023 NHPCO Annual Leadership Conference offers CE/CME credit for compliance, interdisciplinary, nurses, physicians, and social workers who attend the live conference in Little Rock, Arkansas (live activities). To see which sessions qualify for each credit type, visit the “In-Person Educational Sessions” page.

Nurse and physician credits are available for most on-demand content. Compliance credits are also available for some sessions. Please visit the “On-Demand” page for a list of the exact sessions.

A Certificate of Participation is also available for non-physician healthcare professionals. For more information about CE/CMEs for this conference, please click here.

To request continuing education credits, attendees must participate in a session (either live or on-demand), review the references provided, and complete the session evaluation.

Interprofessional, Nurse, Physician, and Social Work credit regardless of type (live or enduring) must be claimed by December 31, 2023. Certificates will automatically populate in the conference portal.

Live Compliance CCB CEU’s must be requested by Wednesday, November 1, 2023. On-Demand Compliance CCB Non-Live CEUs must be requested by December 31, 2023. Compliance CCB CEU certificates will be emailed to those who requested within 1 month of the deadline.

Requests for CE/CME credit after this deadline will incur a $50 processing fee. CE/CME credit is NOT available after 6 months from the activity’s completion (June 30, 2024).

For live, in-person sessions in Little Rock, Arkansas, evaluations may be completed from the mobile app as soon as the session has concluded. From the Agenda, select the session you attended, and select “Rate” to complete the evaluation. Nurse and physician evaluations must be completed by December 31, 2023, and certificates may be downloaded through the Attendee Service Center.

For on-demand (enduring/non-live) sessions, evaluations may be completed through the on-demand conference site. After watching an on-demand session, navigate to the CE/CME tab, select “Evaluations & Certificates.” Once the evaluation is complete, participants may download their CE/CME certificate in the Attendee Lounge under CE/CME Certificate.

The deadline to request live CE/CME credit is December 31, 2023, for interprofessional, nurses, physicians, and social workers. These certificates are available in the Attendee Service Center, until December 31, 2023.

Live Compliance CCB CEU’s must be requested by Wednesday, November 1, 2023. On-Demand Compliance CCB Non-Live CEUs must be requested by December 31, 2023. Compliance CCB CEU certificates will be emailed to those who requested within 1 month of the deadline.

Requests for CE/CME credit after the session deadline will incur a $50 processing fee. CE/CME credit is NOT available size months after the activity’s completion (June 30, 2024).

The Exhibit Hall is an integral part of the conference experience, providing attendees with the opportunity to update their knowledge on the latest products and services, uncover emerging trends, and develop influential connections.

Exhibit Hall Schedule

Monday, October 2
Welcome Reception 5 p.m. – 7 p.m.

Tuesday, October 3
Breakfast: 7 a.m. – 8:30 a.m.
Break: 10 a.m. – 10:30 a.m.
Lunch: 12 p.m. – 2 p.m.

Yes, book a networking appointment in conference app for a scheduled time to meet with an Exhibitor on Monday or Tuesday of the conference.

• View the current list of Exhibitors and check out the Exhibit Hall map.
• Visit the Exhibit Hall and engage with exhibitors at their booth during the conference live events or visit the Virtual Exhibit Hall in the conference platform, available until December 31, 2023.
• Schedule an appointment with an Exhibitor in the conference app.

Check out the ALC2023 Exhibitor and Supporter page.

If you have any questions, contact exhibits@nhpco.org.