Improving the quality of patient/family are and organizational performance is vitally important to hospice and palliative care providers, and professionals working in this area gather here to discuss their challenges, share resources and ideas and network with colleagues.

Visit the QAPI Community Page to see the latest discussion posts, chat schedule and archive of past chats and resources available in the community library.

QAPI Steering Committee

Quality Assessment/Performance Improvement Community Leader
Sandra Nelson MSN, RN, CHPN
Director of Quality & Education
Hospice of Holland – Holland, MI

Kathleen Beaver MSPC, RN, CHPN
Hospice Quality Assurance Coordinator
Gundersen Hospice – La Crosse, WI

Jennifer Chupailo
Quality and Compliance Manager
Harbor Hospice – Muskegon, MI

Shannon Cooper, CHPN, MPH, RN
Director of Quality and Education
Treasure Coast Hospice – Stuart, FL

Katy Haldiman, MS, RN
Quality & Compliance Manager
Hospice Maui – Wailuku, HI

Karla Keilhack-Ball DBA, MBA, MHCL, NPS, RRT
Director of Quality & Risk
Harry Hynes Memorial Hospice – Wichita, KS

Whitney Layton
Quality Outcomes Specialist
Delaware Hospice, Inc. – Delaware Office – Milford, DE

Allison Rand, CPCO, A+, HITT
Compliance/QA Lead – Mineville, NY

Melissa Ross, RN
Director of Quality & Clinical Operations
Hospice of Central PA – Harrisburg, PA

Pamela Shreve, RN
Independent Contractor-RN Surveyor
Accreditation Commission for Health Care, Inc. – Cary, NC

Mary Spencer
Halifax Health Hospice – Port Orange, FL