Evaluation of Grief Support Services (EGSS)

NHPCO Performance Measures

Evaluation of Grief Support Services (EGSS) National Data Set (NDS) Measures of Excellence (MOE) Survey of Team Attitudes and Relationships (STAR)

The EGSS survey is designed to evaluate grief support services from the perspective of the recipients of the services. The survey takes a comprehensive approach by including questions on a wide range of services, many of them optional so that hospices may tailor the EGSS survey to reflect the specific services they offer.

Basics:

The EGSS survey is designed to evaluate bereavement services from the perspective of the recipients of the services. The survey takes a comprehensive approach by including questions on a wide range of services, many of them optional so that hospices may tailor the EGSS survey to reflect the specific services they offer.

EGSS Guidelines

Email egss@nhpco.org if you are interested in utilizing EGSS!

Important Dates:

Time Period for

Surveys Received

Data Submission Period

Report Available with National Comparative Data

January – June Report

1^st half of year

(Jan 1 – Jun 30)

January 29 – July 15

August 1

July – December Report

Second half of year

(July 1 – December 31)

July 16 – January 28

February 1

Step One – Data Collection:

- - How to use EGSS Survey

The survey documents are accessible to members only. Once you click on a survey, you will be asked to log in with your email address and NHPCO password (separate from access with your DART ID). If you have difficulty logging in as an individual, please email our Solutions Center (solutions@nhpco.org).

- - EGSS Generic Survey
  - EGSS Customizable Survey (for bereavement programs with designated names)
  - Sample Cover Letter

Step Two – Data Submission:

The new and improved FEBS Portal was introduced in 2017. After FEBS transitioned to EGSS, the Portal is now accepting EGSS survey data entry. Use the portal to access the link to enter survey data AND view your hospice’s reports. Your report populates data in real time so you will be able to view your report immediately. National comparative data will be included in reports on February 1 for EGSS.

NOTE: YOU MUST UPDATE THE NUMBER OF SURVEYS MAILED FOR EACH DATA SUBMISSION PERIOD. Failure to do so means both your hospices and the national response rate will be inaccurate.

PLEASE READ BEFORE ENTERING PORTAL: If you were a FEBS user, you must now be using EGSS. The Portal accepts EGSS survey data entry only.

Enter the Portal

If you do not know the DART ID and Password for your hospice, please contact NHPCO Solutions Center at 1-800-646-6460 or email solutions@nhpco.org.