Survey of Team Attitudes and Relationships (STAR)

STAR is the first staff job satisfaction survey in the field. STAR was developed by researchers at the University of Pennsylvania in collaboration with NHPCO. Members who implement the STAR survey in their organization also have access to the national STAR report that provides national-level benchmarking data on workforce trends, allowing them to compare their performance on staff satisfaction measures with national performance data.

2022 National STAR Report

Interested in STAR? Begin with the STAR Administrator’s Manual and FAQ’s! 

Please contact us to begin the process of implementing STAR at your hospice: star@nhpco.org.

Basics:
STAR is a benefit of membership for NHPCO provider members at no additional cost.

• • • STAR Sample Survey

NOTE: The STAR Survey preview is for illustrative purposes only; STAR must be completed ONLINE (See Step 2 below)

Step One – Survey Preparation:

• • • Administrator’s Manual
    • Participant’s Manual

Step Two – Survey Administration:

Administrators:

Implementation of the STAR survey begins by updating your staff roster.  Please use the Sample Hospice STAR CSV – Template to collect the relevant and required information needed to run the STAR survey process.

NOTE: Each hospice determines when its staff should participate in the STAR survey process. Only staff whose are currently assigned to your hospice’s roster, via the csv template, will be able to participate in STAR.

Once your staff roster is updated contact us for your STAR Administrator’s Portal login info to begin the survey administration process: star@nhpco.org

STAR Administrator’s Portal

Step Three – Reports:

Individual Hospice STAR Report: Access to your individual hospice’s STAR report is available through the STAR Administrator’s Portal.  Once you are logged in, select the View Report link to access your STAR report.

National STAR Report: Available for purchase through NHPCO’s Marketplace.  To ensure inclusion of your hospice’s results in the annual National STAR Report, administration of the survey must be completed by December 15 each year.

Questions regarding the STAR survey, participation, or administration can be sent to STAR@nhpco.org.